This page contains important information regarding Fall 2023 bookstore policies and procedures. Please take the time to read it carefully!
Slingshot is an auto fulfillment service. When you register for your courses, this service electronically fulfills the required course materials for each course, and delivers them directly to the Spirit Store or the residence hall before classes start. Your course materials will be a combination of physical and digital e-books. There’s no need for you to order books. You will have all of your course materials and none of the book-buying hassle.
To access the Slingshot portal:
From the Slingshot portal, you can:
Here are some frequently asked questions:
Am I signed up for Slingshot automatically?
Yes. In order to make sure every student has all of their required course materials Madonna has decided that the default option for students is opted-in. These materials are already included in the cost of your tuition - no other fees! Any student can opt out, but we can’t guarantee availability of books at the Spirit Store for students who have opted out. If you choose to opt out, you will need to complete the opt-out form available in MY Portal under Student Tab/Eforms/Opt Out/Automated Course Materials.
How are course materials delivered?
Students living on campus will have their initial package delivered to their campus residence. Any books that arrive after that initial delivery can be picked up in the Spirit Store. Students that live off campus will pick up all physical course materials in the Spirit Store or can select a shipping preference of “Mail” to receive items at their home address for an additional shipping fee.. Digital items will be accessible on the Slingshot portal under “My Course Materials”. Email notifications will be sent when items are ready for pick-up and when digital items are available to access.
How much does Slingshot cost?
This full-service course material subscription service is included in your tuition! No other fees will appear on your student account, and you will receive all of your required course materials for your upcoming semester.
For more detailed FAQs please visit madonna.slingshotedu.com/#/faq or reach out to Slingshot’s Customer Support team with any questions at slingshotedu.com/support (phone, chat, or email).
If you drop a course, please return your physical course materials to the Campus Store, or reach out to Customer Support for return authorization at the time you drop the course. The student account will be billed for the full purchase price for any materials not returned upon drop. Digital books are automatically returned for you. Billed items can still be returned for 14 days after the bill date.
Once you have placed an order through the website, you can view your order’s current status and tracking number (if applicable) by logging into your student portal and navigating to the “My Transactions” tab.
If you have purchased a digital item, that item will be accessible under the “My Course Materials” tab upon logging into the madonna.slingshotedu.com portal.
For online orders, all sales are final unless accompanied by a course withdrawal. If you drop the class, you can return your book within 14 days of the start of your course when you provide proof of your course drop. In the case of a drop, all items must be returned in the original condition that they were provided. Some digital restrictions apply.
Digital items fall outside our normal return and refund policies, as each publisher has set different policies on digital. Digital items are refundable within 14 days of the first day of access, or thirty (30) days after the purchase is made, whichever occurs first. Additionally, we cannot fulfill refund requests if more than 10% of the product has been viewed and/or if any page(s) of the product has been printed. We’d recommend contacting our Support Team as soon as possible if you think you will need to return an item.
Email the Slingshot Support Team anytime at support@slingshotedu.com where the estimated response time is within 24 hours. Alternatively, Slingshot staff are available by chat or phone every Monday through Friday, 8 a.m. -11 p.m. EST. Please utilize the online chat box or call 1-888-392-2930.
